Frequently Asked Questions - Tradeshow


Visit us at trade shows to view our charms, rings and earrings in person! Feel free to call us at 1-800-336-6462 or email if you still have questions after reading the information below.

All FAQ topics

Upcoming Shows: 

G&LW Holidome Pavilion in Tucson: We'll be at booth #309 February 1st - 9th, 2020. This show is a wholesale show and requires pre-registration here: G&LW Show Registration

GJX Gem & Jewelry Exchange Show in Tucson: We'll be at booth #435 February 4th - 9th, 2020. This show is a wholesale show and requires pre-registration here:  GJX Show Registration



What is the advantage of shopping at a tradeshow?

Our pricing and discounts at the tradeshows are the same as on our website. However, at the tradeshows, we have no order minimum. And nothing beats seeing our items in person – tradeshows provide a great opportunity to closely examine styles you may have wondered about and to confirm the high quality of our products. It can be inspiring to see everything laid out in bins side by side – many customers find the spark for creating an entire new collection from the combination of items that happen to be next to each other in the tradeshow layout. Finally, the tradeshows allow for collaboration between jewelry enthusiasts – we love showing you our favorite designs, explaining how new components work, and brainstorming solutions to your design challenges.



Do you have a listing of the items that will be available at your next tradeshow?

Our tradeshow stock varies with every show. We have many more items than we have space to display at the tradeshows. When stocking for tradeshows, we prioritize new styles and best sellers. Due to the unpredictability of customer purchases and stock levels, we are unable to provide a list of items that will definitely be at the next tradeshow. If you need a specific item, we strongly suggest you order it through our office.



Can I do an exchange at the next tradeshow?

We are unable to process returns and exchanges at tradeshows. Tradeshows are very busy and we are unable to do the research involved in returns; our inventory at the tradeshows is always changing so it is not possible to know if a specific item will be there; and our tradeshow accounting system is not connected with our in-office accounting system. Please send any returns or exchanges back to the office, using the address on the upper left of your invoice.



If I place an order today can I pick it up at the next tradeshow?

It is often possible to pick up an order at a tradeshow. We require that the order be placed complete through the office, meeting the order minimums and with payment processed. That way, at the tradeshow, we can just hand you your order with no further processing. Tradeshow pick up orders must be placed at least a week before the tradeshow opens. Please call us at 1-800-336-6462 to discuss a tradeshow order pickup because there are certain shows where pickup is not possible.

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