Frequently Asked Questions - Ordering


Feel free to call us at 1-800-336-6462 or email if you still have questions after reading the information below.

All FAQ topics


What kind of payment methods do you accept?

We happily accept Visa or MasterCard credit cards, and PayPal payments. You can use either of these methods of payment while checking out on our website, or we can also take your credit card information over the phone when making a phone order.

We do not extend payment terms and no longer offer COD.

Due to the limitations of our credit card processing system, we can only accept one form of payment per order. If you need to pay with multiple credit cards, please submit multiple orders with their corresponding credit card. Please give us a call at 1-800-336-6462 if you have any questions.

Please Note: We cannot accept Visa Gift Cards due to the limitations of our credit card processing system.



Do you have a minimum for ordering?

We require a $50.00 order minimum for both wholesale and retail customers.

If an order comes in under the $50 order minimum it will be canceled.



Why does my PayPal account show two charges for the same order?

When you submit your order to Nina Designs, PayPal authorizes your PayPal account for the value of your order. An authorization is PayPal’s way of reserving the funds in your account for Nina Designs to later charge you. We charge your credit card or PayPal account after we pull your order, so that we can adjust the order total for any out of stock or added on items. You have not been charged twice and the authorization should disappear from your account within a few business days.



How will I know when my order ships?

You can log into your account, go to "Account", "Orders", and under Status there will be a tracking number which will indicate that a label has been created and your order is prepared to ship. You can copy and paste this tracking number into the Shipping Carrier website to track the status of your package. 

Please note that our office is closed on the weekends and we do not process any orders on Saturday or Sunday.



How will I know if an item is in stock or not?

Our inventory levels fluctuate rapidly and often. On the item detail page we list the quanity available. Please note that by putting an item in your cart, it is not guaranteed that we are able to ship that item, it still shows as available to other customers until you have completed the checkout process. Read about our Backorder Policy here.

Feel free to call 1-800-336-6462 or email for additional inventory details. We’re open M-F, 9am-5pmPST.

We apply discounts based on the items you intend to order or backorder, not what we ship you. You may lose an invoice total discount if we are out of stock on an item. 



I know which styles I’d like to re-order. Is there a fast way to place a re-order?

If you want to re-create an entire order, click on “Account”, locate the order you wish to duplicate and then click on “Reorder”. This will add the entire order to your shopping cart.

You can also browse and shop from all of your favorites, click on “Account”, “My Favorites” and shop from all of the items you have added to your “Favorites”.

We also have an Express Order on our website for Letter Charms, Silk Cords and Zodiac Charms. The Express Order link is located on the top right of the website, to the right of the Cart link. 




I’d like to shop in person. Where is your store located?

We do not have a showroom or a storefront. The best way to select items in person is to visit us at the GJX Show in Tucson, AZ every February. Nothing beats seeing our items in person!



What are your hours of operation?

We are open from 9 am to 5 pm (Pacific Time) Monday through Friday. We are closed Saturday and Sunday.

Additionally, our office is closed in observance of the following holidays:

– Memorial Day

– Independence Day

– Labor Day

– Thanksgiving

– Christmas Eve through New Year's Day

We may periodically close for other reasons. If so, we will post a notice on our Home Page.



Do you send samples?

We can occasionally send samples of silk remnants left over from our Design Ideas projects. Please call to discuss. We do not send samples of other items. We do have a 100% Guarantee “Love it or Return it” policy for merchandise credit, exchange or refund within 10 days of receipt of merchandise.


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